topic Re: Stuck in registration process in EE app and website

Re: Stuck in registration process

trotcenkosonya — Sun, 09 Oct 2022 12:55:49 GMT

I can't come in to my account to manage it too. Some how each time I try to get to my account managing it gets me to the regarding registration page. I have a simcard but still can't manage it, no top-up, no change pack. It's useless.

Re: Re: Stuck in registration process

Leanne_T — Sun, 09 Oct 2022 13:16:41 GMT

Hi @trotcenkosonya

Have you been able to access the account previously?

Which device do you have?

Leanne 🙂

Re: Re: Stuck in registration process

trotcenkosonya — Sun, 09 Oct 2022 15:23:25 GMT

Hi, this problem has been from the start of my registration two months ago.
I have a smartphone xiaomi redmi 9

Re: Re: Stuck in registration process

Leanne_T — Mon, 10 Oct 2022 07:22:37 GMT

Thanks @trotcenkosonya

Are you registering for the account in the app or the online My EE?

Leanne.

Re: Re: Stuck in registration process

trotcenkosonya — Mon, 10 Oct 2022 20:00:25 GMT

I'm registered in the app but with online EE the same story. I can't
manage my pack. It's not letting me go through the registration to the end.
Although It's said that I have an account with my number and email and I
can't have another one.

Re: Re: Stuck in registration process

Leanne_T — Tue, 11 Oct 2022 08:00:24 GMT

Thanks @trotcenkosonya

In this case, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Re: Stuck in registration process

trotcenkosonya — Tue, 11 Oct 2022 14:07:25 GMT

Ok, I'll try. Thank you.

Re: Re: Stuck in registration process

Leanne_T — Tue, 11 Oct 2022 14:14:26 GMT

Thanks @trotcenkosonya

Leanne 🙂