topic Can't log into My EE app. in EE app and website

Can't log into My EE app.

Benjamin3 — Mon, 10 Oct 2022 23:00:22 GMT

Since I got my new Pay Monthly SIM (still hasn't arrived), I've been trying to log into the My EE app. It keeps coming up with an error message saying "There seems to be a problem. Sorry, we're having difficulty right now. Try closing the app and coming back a bit later".

Now, granted, I still have yet to receive my SIM yet. However if this is something that shouldn't be stopping me, can someone help me figure out how to fix it?

Thanks.

Re: Can't log into My EE app.

Jon_K — Tue, 11 Oct 2022 07:57:57 GMT

Thanks for coming to the community, @Benjamin3.

Are you able to log into your account online?

Have you had an account before?

Jon

Re: Can't log into My EE app.

Benjamin3 — Tue, 11 Oct 2022 09:51:33 GMT

I've been able to log in online, but thats asking me to add a number to the account to continue. I've added my number, it's still not working.

And no, this is the only account with EE that I've had.

Re: Can't log into My EE app.

Jon_K — Tue, 11 Oct 2022 10:32:08 GMT

Thanks @Benjamin3.

Have you added your EE number? Do you know your number if your SIM hasn't arrived?

What error message are you currently getting?

Jon