topic Re: New revamped version of MY EE app is complete rubbish. in EE app and website

New revamped version of MY EE app is complete rubbish.

XiaomiAnnie — Tue, 02 Aug 2022 14:10:51 GMT

Clearly not tested properly before release. It fails to show the most important info (remaining data/mins/texts). Even if it did work, it would require several clicks to reach the page. Also, most links take you out of the app and into the website. So completely useless, I advise not to upgrade to this version until it is fixed.

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Tue, 02 Aug 2022 14:45:18 GMT

Hi @XiaomiAnnie

Thanks for coming back to the community.

What happens when you try and view your remaining allowance?

Do you have a pay as you go or pay monthly account?

Speak soon.

Leanne.

Re: New revamped version of MY EE app is complete rubbish.

XRaySpeX — Tue, 02 Aug 2022 15:55:27 GMT

Why don't you just text AL to 150 to get that info? I never use the app. The Text Service is far easier.

Re: New revamped version of MY EE app is complete rubbish.

XiaomiAnnie — Tue, 02 Aug 2022 16:51:23 GMT

Hi Leanne, PAYG account. Says - something went wrong cannot show your remaining data at the moment please try again in a few minutes...

Also details of my next pack are completely incorrect.

Why has this new version been released when it is useless!

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Fri, 05 Aug 2022 08:56:52 GMT

Thanks @XiaomiAnnie

Is this still happening?

Have you changed your pack recently?

Leanne 🙂

Re: New revamped version of MY EE app is complete rubbish.

XiaomiAnnie — Fri, 05 Aug 2022 09:50:49 GMT

The new look app has now been updated (3 Aug). The data remaining issue has been fixed and is now displayed, but annoyingly this is after having to page down past the marketing for "amazing deals on broadband" section (I am payg).

I have not changed my pack for years, but at midnight tonight my pack renewal is apparently going to give me approx 10 times the data/mins/texts to what I am expecting !. 😁

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Fri, 05 Aug 2022 10:13:05 GMT

Hi @XiaomiAnnie

Could you let me know if this shows the same when your pack renews?

Leanne.

Re: New revamped version of MY EE app is complete rubbish.

XiaomiAnnie — Sat, 06 Aug 2022 12:28:58 GMT

My pack renewed ok and the data remaining display is correct. Problem is in the new app with "your next pack" which is still massively incorrect.

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Sat, 06 Aug 2022 13:48:01 GMT

Thanks @XiaomiAnnie

If you log into your My EE account online, does the correct information show for your next pack?

Leanne.

Re: New revamped version of MY EE app is complete rubbish.

Foxycoxy — Sat, 06 Aug 2022 19:00:53 GMT

Agreed just updated.. What a mess who ever designed it?.. And who okd it?.. Put it back the way it was. Useless.

Re: New revamped version of MY EE app is complete rubbish.

matteventu — Sat, 06 Aug 2022 20:16:17 GMT

I have the same issue. I have 27.5GB allowance (8GB base data + free boosts + data rollover), and in the app for the "Your next pack" section shows 45.5GB of Data allowance.

To be clear, the current pack data is shown correctly. However, there's clearly a mistake on how the next pack data allowance is calculated.

RE your question, on the My EE website I can't find any place where I can see info of my next pack... Can you direct me to the right place?

Anyway, this redesign is absolutely dreadful, it baffles me how such a bad app (from ALL perspectives) not only got approved, but also was chosen to replace such a simple and decently working app as the old My EE app.

I am literally disgusted, I've been with EE since 2015 and I remember the crappy old app, then came the redesign in 2018-2019 that was very good, and now we have this awful crap.

Extremely disappointed.

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Sun, 07 Aug 2022 13:27:05 GMT

Hi @matteventu

Thanks for coming back to the community.

I will send this feedback to the relevant team.

In your My EE account online, if you select Menu, do you have an option for pack information?

Leanne.

Re: New revamped version of MY EE app is complete rubbish.

matteventu — Sun, 07 Aug 2022 19:11:16 GMT

Hello @Leanne_T

There's a "Packs" option but it just takes me to the "Packs" page, with info on the current pack and other available packs, but no options to see info on "your next pack" like there is in the app.

Please see here the UI of what I see on the My EE website: https://imgur.com/a/OwV8caR

Back to the app, any info on when they'll fix the wrong data calculation for the next lock?

It may have something to do with the way data rollover is considered, and that causes the count to be wrong.

Re: New revamped version of MY EE app is complete rubbish.

Leanne_T — Mon, 08 Aug 2022 06:29:46 GMT

I see, thanks for letting me know @matteventu

Once I have an update or need any extra details, I will let you know.

Leanne.

Re: New revamped version of MY EE app is complete rubbish.

mrbilly — Tue, 16 Aug 2022 10:12:22 GMT

It is rubbish, you cannot switch accounts either, I manged once then stuck on that accoutn, complete rubbish

Re: New revamped version of MY EE app is complete rubbish.

James_B — Tue, 16 Aug 2022 12:01:52 GMT

Hi @mrbilly,

Welcome to the EE Community. 🙂

What happens when you try to switch accounts?

James

Re: New revamped version of MY EE app is complete rubbish.

Bazinga — Tue, 16 Aug 2022 19:21:56 GMT

God its buggy how this was ever released to customer I don't know

lee

Re: New revamped version of MY EE app is complete rubbish.

mrbilly — Tue, 16 Aug 2022 20:47:01 GMT

I cant get to the accounts, I got to one other and then cannot get out of it

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Re: New revamped version of MY EE app is complete rubbish.

NinjaBoy09 — Fri, 09 Sep 2022 00:48:45 GMT

I can not even access the data pages they just go blank - time after time of trying and i need to transfer data to my kid 😣

Re: New revamped version of MY EE app is complete rubbish.

Bazinga — Fri, 09 Sep 2022 06:42:02 GMT

I'm not impressed with the way EE are handling the situation. Ive always been happy with eh service from EE. But I'm loosing faith in EE given there is little feedback about the problem some customers are having.

lee