topic Online chat in EE app and website

Online chat

NIKILG1 — Fri, 07 Oct 2022 09:52:18 GMT

Can't find the live chat option anywhere

Re: Online chat

Jon_K — Fri, 07 Oct 2022 11:42:42 GMT

Hi @NIKILG1.

Welcome to the community.

Are you trying to access online chat through your My EE Account or our Contact Us Page?

Jon

Re: Online chat

NatashaHarb — Wed, 19 Oct 2022 16:16:39 GMT

Is there still online chat

Re: Online chat

Christopher_G — Wed, 19 Oct 2022 16:42:41 GMT

Hi @NatashaHarb

Yes, there is a live chat on our contact us help page.

Chris

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 10:40:03 GMT

Hi can you help regarding my upgrade please?

Re: Online chat

James_B — Tue, 08 Nov 2022 11:12:48 GMT

Hi @Lauren-22,

Welcome to the EE Community. 🙂

How can we help?

James

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 15:49:23 GMT

I would like to upgrade my phone to the iPhone 14 £30 upfront & £80 a month but would like to check I’ll retain my 30% discount?

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 15:52:48 GMT

I would like to upgrade my phone to iPhone 14 & just wanted to check I’ll retain my 30% discount?

Re: Online chat

James_B — Tue, 08 Nov 2022 16:00:24 GMT

Hi @Lauren-22,

Is it a friends and family discount?

James

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 16:01:29 GMT

Yes it is

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 16:02:15 GMT

Hi yes this is

Sent from my iPhone

Re: Online chat

James_B — Tue, 08 Nov 2022 16:02:59 GMT

Hi @Lauren-22,

Yes, as long as the person who gave you the discount is still employed by EE, your discount will carry over.

Hope this helps. 🙂

James

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 16:04:48 GMT

Great thank you, can I do the upgrade online with the discount or do I have to call?

Re: Online chat

WS1995 — Tue, 08 Nov 2022 16:14:48 GMT

Quite possibly. I'm intrigued as to how you get a 30% discount. When I first signed up I got a 20% discount for being part of the emergency services, and then a 10% discount for multi-device plans.

I believe the discounts relating to employment like NHS perk are for a fixed amount of time... possibly 12-24 months.

Also worth bearing in mind that you'll be in for likely a long delay especially if you go for a Pro Max version. Apple have had workers walk out of their main China factory which has drastically affected their production rate.

I placed an order for a 14 Pro Max 256GB in Space Black on the 28th October and I'm expecting it to be honest mid December, maybe just before Xmas.

I've just responded to someone else's post, who still hasn't received theirs and they placed the order on the 5th October.

Re: Online chat

James_B — Tue, 08 Nov 2022 16:22:17 GMT

Yes, you can place the order online @Lauren-22 🙂

James

Re: Online chat

Lauren-22 — Tue, 08 Nov 2022 16:27:19 GMT

Ok great, how do I retain the discount online?

Re: Online chat

James_B — Tue, 08 Nov 2022 17:11:54 GMT

Hi @Lauren-22,

Just place your order as normal and your discount will automatically be applied. The only exception would be if you picked a plan that was already discounted.

James

Re: Online chat

Sherelle — Mon, 12 Dec 2022 11:19:54 GMT

How do I start chat? I need advice re upgrade to sim only deals

Re: Online chat

Katie_B — Mon, 12 Dec 2022 13:17:40 GMT

Hello @Sherelle.

Our online chat service can be found HERE, however this is not our upgrades team.

The upgrades team can be contacted on 150 or you can view all our latest deals and offers within your My EE online.

Katie 🙂