topic Re: Cant log into account in EE app and website

Cant log into account

TonyHa — Thu, 18 Aug 2022 12:04:59 GMT

Can't log into account on iPhone 11 (new) but can login on other devices

Re: Cant log into account

Leanne_T — Thu, 18 Aug 2022 13:04:11 GMT

Hi @TonyHa

Thanks for coming here.

What happens when you log into your account?

Are you using the app or My EE account online?

Leanne 🙂

Re: Cant log into account

panoly — Sun, 02 Oct 2022 17:36:38 GMT

my EE online

Re: Cant log into account

Leanne_T — Mon, 03 Oct 2022 06:57:10 GMT

Hi @panoly

Are you unable to log into your My EE account?

If so, do you get an error message?

Leanne.

Re: Cant log into account

Ants70 — Tue, 04 Oct 2022 18:35:55 GMT

Ive not been able to log in for months, keeps telling me my password is wrong, so i change it and then it still wont let me in, changed it several times and cant access my account, sim only so might cancel

Re: Cant log into account

James_B — Wed, 05 Oct 2022 07:22:59 GMT

Hi @Ants70,

Welcome to the EE Community. 🙂

Which error message do you see after resetting your password then trying to login?

James

Re: Cant log into account

Ants70 — Wed, 05 Oct 2022 17:40:29 GMT

It just says either my email address or password is incorrect, i can log into my account via this platform but not the ee app

Re: Cant log into account

Christopher_G — Thu, 06 Oct 2022 07:21:45 GMT

Have you tried deleting and redownloading the app, @Ants70?

Chris