topic Re: website account in EE app and website

website account

angfloyd — Tue, 20 Sep 2022 17:48:15 GMT

website account keep coming up with this An unexpected error occurred. so i usage data its been like that for 4 days now

James_B — Wed, 21 Sep 2022 07:14:09 GMT

Welcome to the EE Community.

Do you see this message when logging in or when trying to use a particular feature?

Are you using the app or My EE online?

James

angfloyd — Wed, 05 Oct 2022 14:05:44 GMT

i cant see my text message usage why only calls and date arrrrrrrrrrrrrrrr

Jon_K — Wed, 05 Oct 2022 16:18:12 GMT

Dos this happen on both the app and the website?

Could you previously see texts?

Jon

angfloyd — Wed, 05 Oct 2022 16:41:42 GMT

I could see this until they have done a update what on earth is going on with we last few weeks couldn’t get on app or website to view data usage

Jon_K — Wed, 05 Oct 2022 17:59:03 GMT

Are you still getting an unexpected error, @angfloyd?

If so, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon