topic Re: Unable to view bills in app or web in EE app and website

Unable to view bills in app or web

hadn130 — Fri, 12 Aug 2022 07:20:16 GMT

I don’t have the option to view my bills or payments either in the app or on web. Anyone else having the same issue?

Re: Unable to view bills in app or web

Jon_K — Fri, 12 Aug 2022 09:20:56 GMT

Hi @hadn130.

What happens when you try to view your bills?

Do you get an error message?

Jon

Re: Unable to view bills in app or web

hadn130 — Fri, 12 Aug 2022 10:49:12 GMT

Hey Jon,
I just don’t have the option to. It’s not in my menu or available via search.
I dug a little deeper and got an error message suggesting it’s because I’m not the account owner/bill payer… but I am!

Re: Unable to view bills in app or web

hadn130 — Fri, 12 Aug 2022 11:04:57 GMT

[Mod edit: Image rejected due to it containing personal information.]

Re: Unable to view bills in app or web

hadn130 — Fri, 12 Aug 2022 10:40:59 GMT

Re: Unable to view bills in app or web

Jon_K — Fri, 12 Aug 2022 13:15:08 GMT

Thanks @hadn130.

I'd recommend getting in touch with our Customer Care team so they can check your preferences on your account.

Jon

Re: Unable to view bills in app or web

rgrocott — Wed, 14 Sep 2022 22:03:31 GMT

I have exactly the same problem. It is literally impossible to do anything in "My EE" except sign up for more ways to give EE money. Everything else is hidden behind a half-hour wait on-hold to their one customer "service" guy. Since I have a job, and I work longer hours than their customer service, this means I cannot manage my account in any way.

Re: Unable to view bills in app or web

Leanne_T — Thu, 15 Sep 2022 06:54:34 GMT

Hi @rgrocott

What happens when you log into your My EE account online and the My EE app?

Leanne.

Re: Unable to view bills in app or web

bragsy — Tue, 04 Oct 2022 21:32:30 GMT

I gave been trying for ages to navigate the site to get access to my bill, its impossible, aldo at 10.15pm no chat service available yet it says available till 10.30...hiding bills from people is surely illegal!!

Re: Unable to view bills in app or web

James_B — Wed, 05 Oct 2022 07:04:49 GMT

Hi @bragsy,

Welcome to the EE Community. 🙂

What happens when you try to download your bill in My EE?

James

Re: Unable to view bills in app or web

Saul5 — Fri, 28 Oct 2022 09:00:11 GMT

Having exactly the same experience!

I was starting to think there was some cognitive deficiency on my part, one that was preventing me from viewing what should have been glaringly obvious!

Re: Unable to view bills in app or web

James_B — Fri, 28 Oct 2022 09:15:55 GMT

Hi @Saul5,

Welcome to the EE Community. 🙂

Are you registered in My EE as a user or the bill payer? Go to Account Settings > Manage numbers to check.

James

Re: Unable to view bills in app or web

kenmartin — Mon, 21 Nov 2022 19:11:06 GMT

it says i dont have the priveliges to view my bill what can i do about this

ken

xxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Unable to view bills in app or web

kenmartin — Mon, 21 Nov 2022 19:10:14 GMT

no error message

Re: Unable to view bills in app or web

Jon_K — Tue, 22 Nov 2022 08:09:44 GMT

Does this happen in both the app and online, @kenmartin?

Can you try another browser?

Jon

Re: Unable to view bills in app or web

MC60_ — Sun, 22 Jan 2023 10:39:28 GMT

I cannot view my bill due 29th January 2023

Re: Unable to view bills in app or web

MC60_ — Sun, 22 Jan 2023 10:40:26 GMT

No appears,

Re: Unable to view bills in app or web

MC60_ — Sun, 22 Jan 2023 10:42:33 GMT

Hi can I view my bill

Re: Unable to view bills in app or web

James_B — Sun, 22 Jan 2023 12:15:49 GMT

Hi @MC60_,

Welcome to the EE Community. 🙂

Is your bill due to be produced on the 29th or is that when your direct debit will be taken?

James

Re: Unable to view bills in app or web

Lisa555 — Tue, 24 Jan 2023 13:37:27 GMT

& be on hold for an eternity