topic Re: I can see my broadband bill, but not the mobile bill in EE app and website

I can see my broadband bill, but not the mobile bill

cremelavande — Mon, 03 Oct 2022 21:34:24 GMT

My mobile and broadband are registered and paid by the same account. The mobile account is registered as the bill payer. But the page 'My EE Mobile - Bills & Payments' only shows (1) notifications - paying yours bills and going abroad this summer, (2) data usage, (3) upgrades. I am unable to review my bills.

Re: I can see my broadband bill, but not the mobile bill

Leanne_T — Tue, 04 Oct 2022 06:55:33 GMT

Hi @cremelavande

Thanks for coming to the community.

Are you logging into your My EE account online or the My EE app?

Leanne.

Re: I can see my broadband bill, but not the mobile bill

cremelavande — Tue, 04 Oct 2022 08:19:55 GMT

Hi Leanne – that’s unavailable on both

Re: I can see my broadband bill, but not the mobile bill

Leanne_T — Tue, 04 Oct 2022 08:22:46 GMT

Thanks @cremelavande

Please give us a call on 150 and the team will get this looked into for you.

Leanne.