topic Mobile app internationally in EE app and website

Mobile app internationally

Shahid101 — Sun, 02 Oct 2022 04:38:35 GMT

Firstly you make this process stupid difficult. I’m already logged into your app yet have to re submit my credentials to leave this message(!)

Primarily your app doesn’t work internationally, it keeps saying to ‘try later’ so I can’t check data usage or gift data.

Re: Mobile app internationally

Christopher_G — Sun, 02 Oct 2022 08:29:49 GMT

Hi @Shahid101

Welcome to the community.

Are you able to check this information on the My EE desktop site?

Chris

Re: Mobile app internationally

XRaySpeX — Sun, 02 Oct 2022 13:50:32 GMT

This Community is separate from the main EE site & requires you to be logged in from a browser, not the app, in order to post msgs on it,

Re: Mobile app internationally

Shahid101 — Tue, 04 Oct 2022 08:14:22 GMT

Hi,

Unless I am mistaken, that is not true. The message I posted was via the app, while I was sitting in an airport in Thailand....I had no desktop available at the time.

In short, I had to wait until I returned to the UK before I could gift data to my family. This is by no means a critical issue, I just think [as feedback to EE] that :

a) Users shouldn't have to relogin when posting message to this community.

b) If I can't gift data while abroad, that is acceptable. I would just prefer if you're app says this is the case. What it actually says is along the lines of 'Something went wrong, please try later'

I hope this helps
Thanks

Shahid

Re: Mobile app internationally

Leanne_T — Tue, 04 Oct 2022 08:38:37 GMT

Thanks for the feedback @Shahid101

Leanne.