topic Re: Upgrade not working in EE app and website

Upgrade not working

Sammmyyyyyt — Tue, 07 Jun 2022 20:14:03 GMT

The upgrade button has not worked properly for months now. Have tried almost everything. So many people have mentioned it and nothing has been done.

Re: Upgrade not working

Christopher_G — Wed, 08 Jun 2022 07:05:09 GMT

Hi @Sammmyyyyyt

Welcome to the community.

What happens when you try to upgrade? Have you tried on a different device or browser?

Chris

Re: Upgrade not working

mellym87 — Wed, 15 Jun 2022 13:55:18 GMT

I'm having the same issue - upgrade link takes you to the shop, and then the upgrade option on the shop front page is a dead button with no embedded hyperlink!

I have tried on my phone, and two different PCs so it is not a browser, cache or cookie issue.

I called 150 and they cannot honour the online offer that I want.....This is really shoddy service EE as the website has been broken for over a month!

Re: Upgrade not working

Leanne_T — Wed, 15 Jun 2022 14:40:10 GMT

Hi there @mellym87

Thanks for coming here.

Is the upgrade offer one you have seen online or had a text message with the offer?

Did our customer care team run through some troubleshooting for your My EE account?

Leanne 🙂

Re: Upgrade not working

Claire182 — Sat, 01 Oct 2022 13:08:30 GMT

I have the same issue today

I have two phones due upgrade

it seems to have let me update one but the other one takes me so far then says

sorry! We couldn’t find that page ..?

was going to call but wait time is over 20 mins any ideas ?

Re: Upgrade not working

Christopher_G — Sat, 01 Oct 2022 14:50:24 GMT

Hi @Claire182

Have you tried doing this on a different device or browser?

Chris

Re: Upgrade not working

Claire182 — Sat, 01 Oct 2022 15:34:40 GMT

Hi yes I’ve tried to order the upgrade online today using my mobile & tablet , same message each time , would rather not call as wait time is so long ?

Sent from my iPhone

Re: Upgrade not working

Christopher_G — Sun, 02 Oct 2022 07:56:01 GMT

It could be your only option at the moment, with it not working online, @Claire182.

Unless you live near an EE store?

Sorry for the inconvenience.

Chris