topic Account details in EE app and website

Account details

KenXT — Wed, 28 Sep 2022 11:43:28 GMT

I've previously had an EE pay as you go phone, now no longer used. I've switched my BT mobile to EE today, keeping my number (received Sim, installed and operational). However I can't change the number associated with account to my mobile number.

On MyEE how do I remove the old account associated with the redundant pay as you go and change the phone number on the new account to my mobile number instead of the pay as you go.

Small details but frustrating that I don't seem to be able to control my account.

Re: Account details

Leanne_T — Wed, 28 Sep 2022 13:09:00 GMT

Hi @KenXT

Thanks for coming here.

If you give us a call on 150, the team can remove all the previous details for you, and you will be able to register for a My EE account.

Leanne.

Re: Account details

XRaySpeX — Wed, 28 Sep 2022 17:39:29 GMT

Yes, you 1st Remove the no. from your PAYG a/c. Then you can add the same no. to your new a/c.