topic Re: Is ee wed site a joke? in EE app and website

Is ee wed site a joke?

Rachw78 — Tue, 27 Sep 2022 20:56:12 GMT

The ee Web site is an absolute joke. I pay for itemised billing (texts and calls) for days I have been trying to access this information online with no luck other than an error message saying please try later. I also contacted the support team via online chat but I waited over 30 mins with no response so gave up as I had jobs to do. Why sm I paying for a service I don't receive,?

Re: Is ee wed site a joke?

James_B — Wed, 28 Sep 2022 07:19:29 GMT

Hi @Rachw78,

Welcome to the EE Community. 🙂

Are you having an issue logging in to My EE, or downloading your bill once logged in?

James

Re: Is ee wed site a joke?

Rachw78 — Wed, 28 Sep 2022 11:07:19 GMT

I can log on fine. I can not see recent calls/texts under data usage.

Re: Is ee wed site a joke?

James_B — Wed, 28 Sep 2022 11:18:17 GMT

Hi @Rachw78,

What happens when you select 'view your allowances' from the data usage section?

When did you activate itemised billing?

James

Re: Is ee wed site a joke?

Rachw78 — Wed, 28 Sep 2022 11:23:53 GMT

Itemised billing has been active for 2 years +. The error message says please try later.

Re: Is ee wed site a joke?

James_B — Wed, 28 Sep 2022 11:32:43 GMT

Thanks @Rachw78

Please get in touch with Technical Support so a member of the team can raise a ticket for the issue with your account.

They'll be happy to help. 🙂

James

Re: Is ee wed site a joke?

Rachw78 — Wed, 28 Sep 2022 11:34:55 GMT

I tried this an waited over 30 minutes for a reply. I gave up waiting.

Re: Is ee wed site a joke?

James_B — Wed, 28 Sep 2022 11:38:49 GMT

Hi @Rachw78,

I'm sorry to hear there was a queue when you last tried to contact Technical Support. They'll be happy to help if you can call at another time.

James

Re: Is ee wed site a joke?

Rachw78 — Sat, 01 Oct 2022 21:08:26 GMT

Previous chat with someone from ee said there is a known fault that's why I can't see current usage. Why am I paying for a service I don't receive. I will be leaving ee at the end of this contract after being with them 8 years plus. The service is shocking!!!

Re: Is ee wed site a joke?

Northerner — Sat, 01 Oct 2022 21:30:02 GMT

Hi @Rachw78

The EE app shows my current usage.

Text BA to 150 for an update.

Thanks