topic Re: Account Deletion in EE app and website

Account Deletion

oskarpiwo70 — Mon, 26 Sep 2022 21:04:01 GMT

Hi everyone. Can someone tell me how to delete the My EE account? I am no longer a EE customer and but my online account still exists and there is no option to delete it. I seen a post similar to this, but it only explained on how to delete the EE Community account. Thanks

Re: Account Deletion

Chris_B — Mon, 26 Sep 2022 21:15:00 GMT

@oskarpiwo70 Once you move away from EE your account will cease on its own. Was you a contact or PAYG customer? Did you move your number to the other network?

Re: Account Deletion

oskarpiwo70 — Mon, 26 Sep 2022 21:17:52 GMT

I was a PAYG customer and I didn't port my number over as it kept giving me errors and wouldn't give me my PAC code.

Re: Account Deletion

XRaySpeX — Mon, 26 Sep 2022 22:31:29 GMT

In your online MyEE go to Menu > A/c Settings > Manage my Nos. > Remove & Confirm.

Re: Account Deletion

oskarpiwo70 — Mon, 26 Sep 2022 22:36:22 GMT

Im sorry but that didn't help me as my online account still exists. I'm looking to get it deleted. Do i have to phone EE to get them to delete it over the phone?

Re: Account Deletion

XRaySpeX — Mon, 26 Sep 2022 22:39:48 GMT

Those were the instructions for deleting a PAYG no. when it's still registered to MyEE. If you want the whole MyEE deleted you will need to call CS.

Re: Account Deletion

NimrazThawoos — Sun, 06 Nov 2022 16:59:44 GMT

Hi..

I am also looking for the same option.. so far I didn’t find.

if anyone know pls let us know.

thx

Re: Account Deletion

Christopher_G — Mon, 07 Nov 2022 08:06:15 GMT

Hi @NimrazThawoos

Welcome to the community.

If you contact our Mobile Care team, they will be able to remove your details from the My EE system.
Chris