topic Re: EE APP in EE app and website

EE APP

Katrynkjn — Thu, 22 Sep 2022 16:52:17 GMT

Have been trying to get into the EE app all day to shift data around and its down again for maintenance - when is it actually going to be up and running and is that another way to move data if its going to be down for a while?

Re: EE APP

Christopher_G — Thu, 22 Sep 2022 17:53:45 GMT

Hi @Katrynkjn

Welcome to the community.

Are you able to log into the My EE desktop site to gift your data?

Chris

Re: EE APP

Chris_B — Thu, 22 Sep 2022 17:56:34 GMT

@Katrynkjn The app isn’t down I recommend you call customer service to request an account reset. For some reason when there is account maintenance there are issues with some customers not be able to use the app to access their accounts and an account reset resolved this.

Re: EE APP

weecp — Thu, 22 Sep 2022 18:19:27 GMT

Yes it is @Chris_B and has been all day. Screen shot taken 1min ago.

Re: EE APP

Christopher_G — Fri, 23 Sep 2022 07:23:32 GMT

Hi @weecp

Are you able to log into the My EE desktop site?

Chris