topic Re: What the hell is wrong with the My EE app? in EE app and website

What the hell is wrong with the My EE app?

seazedup — Thu, 22 Sep 2022 12:14:55 GMT

Tried to use the app and website last week and today and you're still under maintenance? Not a good look for a big company. Really annoying as I am approaching the end of my present phone contract. I've been with EE for years but maybe it's time to move on if this is the shape of things to come.

Re: What the hell is wrong with the My EE app?

James_B — Thu, 22 Sep 2022 14:16:21 GMT

Hi @seazedup,

Welcome to the EE Community. 🙂

Are you able to access the app now?

James

Re: What the hell is wrong with the My EE app?

Schockwave — Thu, 22 Sep 2022 14:53:54 GMT

@seazedup , have you checked your store app to see whether there is an update for the app? It has recently been updated again, not everyone is having this problem, mine works fine and so do others that have it.

It may need resetting so you can log-in fresh, worth ringing customer service for this.

Re: What the hell is wrong with the My EE app?

Kazz2 — Sat, 25 Feb 2023 14:01:14 GMT

Kidda move on this american company is up the creek with no paddle ...unbelievable american garbage .

Re: What the hell is wrong with the My EE app?

Schockwave — Sat, 25 Feb 2023 14:55:28 GMT

Hello @Kazz2 ,

Welcome to the community,

What are you talking about? EE is a UK company, nothing to do with American company, so not sure why you think it is American garbage!

If you have a problem with the app, which was made here in the UK, maybe we can somehow help. Mine works ok, no problem, you can always log in to your account via the website.

Re: What the hell is wrong with the My EE app?

Kazz2 — Sat, 25 Feb 2023 15:48:38 GMT

Duhhh moi ...thanks for the info ....me mates ( on the way to the liverpool game in london) are laughing their socks off as they told me it was american ....🤣🤣😂Sent from my Galaxy