https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176212#M36227 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/512018">@Jezza1</a>&nbsp;, are you using the app? Have you tried logging in via the website? Just as&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142884">@Chris_B</a>&nbsp; has written not everyone has a problem, probably most do not.</P><P>The app has had an update recently, check your store app to make sure you have the latest version.</P> Thu, 22 Sep 2022 14:49:52 GMT Schockwave 2022-09-22T14:49:52Z https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176121#M36209 <HR /><P>How long will it take for them to finish the update?</P> Thu, 22 Sep 2022 13:27:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176121#M36209 Jezza1 2022-09-22T13:27:52Z https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176180#M36223 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/512018">@Jezza1</a>&nbsp; if you can not login to your online account call customer service s and request that they reset your account. &nbsp; I can login to my account.&nbsp;</P> Thu, 22 Sep 2022 14:14:21 GMT https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176180#M36223 Chris_B 2022-09-22T14:14:21Z https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176212#M36227 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/512018">@Jezza1</a>&nbsp;, are you using the app? Have you tried logging in via the website? Just as&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/142884">@Chris_B</a>&nbsp; has written not everyone has a problem, probably most do not.</P><P>The app has had an update recently, check your store app to make sure you have the latest version.</P> Thu, 22 Sep 2022 14:49:52 GMT https://community.ee.co.uk/t5/EE-app-and-website/how-long/m-p/1176212#M36227 Schockwave 2022-09-22T14:49:52Z