topic Re: Back to EE in EE app and website

Back to EE

hjh4456 — Thu, 22 Sep 2022 07:17:15 GMT

I have changed my network from EE to Giffgaff last month but I’ve decided to comeback to EE

the problem is I have transferred my number to Giffgaff so my account is currently closed. So I tried to make a new account with new number but it didn’t let me for some reason I’m not even allow to top up at the moment

could you advise this please?

Re: Back to EE

hjh4456 — Thu, 22 Sep 2022 07:36:57 GMT

I’m trying to register my number but it keep saying account holder is already exists.

I tried reboot again but it still dont work

Re: Back to EE

Chris_B — Thu, 22 Sep 2022 07:55:20 GMT

@hjh4456 You need to call customer services as your email address is still registered against your old account and that will cause issues.