topic Re: The my EE App Version 5 in EE app and website

The my EE App Version 5

Profile closed — Tue, 20 Sep 2022 21:41:18 GMT

Is anyone else having issues with their app resetting itself when you click on Message

Re: The my EE App Version 5

James_B — Wed, 21 Sep 2022 07:20:08 GMT

Hi @Profile closed,

By resetting, do you mean restarting? What are you doing in the app when this happens?

James

Re: The my EE App Version 5

Profile closed — Wed, 21 Sep 2022 20:47:17 GMT

I mean by resetting itself so you have to reenter your details again to sign up for my EE again and it's when you click on live chat

Re: The my EE App Version 5

Jon_K — Thu, 22 Sep 2022 07:21:29 GMT

Hi @Profile closed.

You shouldn't have to sign up for My EE again as your account should have been saved.

Do you need to sign in again?

What are you doing in the app when this happens?

Jon

Re: The my EE App Version 5

Profile closed — Thu, 22 Sep 2022 07:38:07 GMT

It happens when I click on live chat / Message

Re: The my EE App Version 5

Profile closed — Thu, 22 Sep 2022 07:39:56 GMT

The app restarts itself we're I have to reenter all my info such as password & email

Re: The my EE App Version 5

Jon_K — Thu, 22 Sep 2022 07:44:02 GMT

Thanks @Profile closed.

Does that still happen this morning?

Do you have the latest version of the app?

Jon

Re: The my EE App Version 5

Andy_65 — Thu, 22 Sep 2022 07:57:37 GMT

Hi @Jon_K

I have the latest version ios 5.8.0 and since updating to it yesterday I have only been able to use face ID once. Every other time it's asking me to log in, which I can't due to a 503 error. The one time I did get into the app this morning billing and payments wasn't available either.

Re: The my EE App Version 5

Jon_K — Thu, 22 Sep 2022 08:38:56 GMT

Hi @Andy_65.

The app was undergoing update work last night, is tis problem still happening this morning?

Jon

Re: The my EE App Version 5

Profile closed — Thu, 22 Sep 2022 11:22:52 GMT

Yes it's been happening since the app update to version 5

Re: The my EE App Version 5

Jon_K — Thu, 22 Sep 2022 11:42:56 GMT

Thanks @Profile closed.

I'd recommend getting in touch with our Customer Care team as this seems to be a specific account issue.

They will be able to help you further.

Jon

Re: The my EE App Version 5

Profile closed — Thu, 22 Sep 2022 11:45:56 GMT

Ok Thanks for your help today

Re: The my EE App Version 5

Andy_65 — Thu, 22 Sep 2022 13:45:20 GMT

It's working okay now @Jon_K , I didn't get any messages about it being under maintenance when I had problems earlier, otherwise I wouldn't have posted.

Re: The my EE App Version 5

Jon_K — Thu, 22 Sep 2022 14:02:30 GMT

That's great, thanks for letting me know, @Andy_65.

Jon

Re: The my EE App Version 5

Profile closed — Mon, 24 Oct 2022 07:56:56 GMT

EE only would give me £146 they were offering me 14 off a month on my contract which is nearly £400 but I can't trade in now and get that offer because it is too late I should of done it while purchasing my Galaxy S22 Ultra but I forgot to so I've decided to sell it to Samsung for £270

But Thank you for your help