topic Re: Data Gifting not working in the New App in EE app and website

Data Gifting not working in the New App

EssexBoyEE — Thu, 11 Aug 2022 13:48:06 GMT

So the App has changed (Android), now on the White on Black version, No Family Usage any more, but worked out to gift Data you need to go to each individual Account Number (or Name) and Gift from there, go through the process, and it gets stuck on Who Needs Data, get the 'Sorry we are unable to, blah, blah please try later' been trying for most of the Day now.

Tried the normal, Clearing App memory, Re Installing App etc, still the same.

Also finding the New App is R e a l l y S l o w, never had any issues with the Old Style App was always reliable, easy to Navigate and a lot faster.

Re: Data Gifting not working in the New App

Schockwave — Thu, 11 Aug 2022 16:52:24 GMT

@EssexBoyEE if you open the app and click on mobile plan, you should see data gifting, although I never do, it is there, not sure where you were trying, hope this helps.

Re: Data Gifting not working in the New App

EssexBoyEE — Thu, 11 Aug 2022 18:28:25 GMT

I can get to the Gifting part, then just crashed or goes around in a loop with no ability to crunch the numbers for Gifting, then it freezes.

Just tried another Device with the Old (EE Green theme) works ok on the older version, to me the Newer Version seems like it takes you to the EE Web Site, or at least a cut down version of it.

What is it again, trying to fix something that isn't broken.

Re: Data Gifting not working in the New App

James_B — Fri, 12 Aug 2022 10:47:17 GMT

Thanks for feeding this back @EssexBoyEE

Are you still seeing the same issue today?

James

Re: Data Gifting not working in the New App

EssexBoyEE — Fri, 12 Aug 2022 14:02:32 GMT

I gave up with it, if Im honest James, couldnt access any of the Add Ons to any Numbers on the Account either, just got the moving Blue Circle of buffering.

Managed to Clone an older version of the App for now, not sure how long it will last through.

Re: Data Gifting not working in the New App

Leanne_T — Fri, 12 Aug 2022 16:05:01 GMT

Hi @EssexBoyEE

Thanks for coming back to us.

Can you view this information within your My EE account online?

Leanne.

Re: Data Gifting not working in the New App

EssexBoyEE — Fri, 12 Aug 2022 16:40:39 GMT

@Leanne_T hi yes I've reverted to using a copy of the old App and all working as it should be.

Same goes for looking into myEE online all is viewable as per normal.

Chris.

Re: Data Gifting not working in the New App

Leanne_T — Sat, 13 Aug 2022 12:38:33 GMT

Hi @EssexBoyEE

I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne.

Re: Data Gifting not working in the New App

EssexBoyEE — Tue, 16 Aug 2022 09:52:41 GMT

Managed to contact CS, advise was it should be be sorted in a day or two.

Tried again today still no Gifting from the App.

Re: Data Gifting not working in the New App

Leanne_T — Tue, 16 Aug 2022 11:00:42 GMT

Hi @EssexBoyEE

Please give us another call and the team will check if there is an update for you.

Leanne.

Re: Data Gifting not working in the New App

HHarman — Mon, 05 Sep 2022 11:14:39 GMT

Hi, I had this same problem today, I’ve gone into the App Store and manually updated the app and now it’s working.

Re: Data Gifting not working in the New App

Pj01 — Wed, 21 Sep 2022 13:46:03 GMT

Data gifting on app not working any ideas?

been down all day

Re: Data Gifting not working in the New App

Leanne_T — Wed, 21 Sep 2022 14:14:22 GMT

Hi @Pj01

I have replied to your private message.

Thanks.

Leanne.

Re: Data Gifting not working in the New App

Pj01 — Wed, 21 Sep 2022 15:53:28 GMT

Yes not working anywhere I have spoken to ee team who are aware of the issue and say they are looking into it but at present I still can’t gift via app or online

Re: Data Gifting not working in the New App

Christopher_G — Wed, 21 Sep 2022 16:24:30 GMT

Fingers crossed it's sorted for you soon, @Pj01.

Did they manage to gift some data for you when you spoke to customer services?

Chris

Re: Data Gifting not working in the New App

Pj01 — Wed, 21 Sep 2022 16:52:19 GMT

Yes they did Chris but app or website still won’t allow me to gift data, apparently it’s a known fault but none seems to be able to fix it yet!

I’ve been through every step and nothing worked.

Re: Data Gifting not working in the New App

Christopher_G — Wed, 21 Sep 2022 17:44:15 GMT

If they have said they're looking into it, hopefully you'll be able to gift through My EE soon, @Pj01

Chris

Re: Data Gifting not working in the New App

Marksamandluke — Fri, 14 Jul 2023 12:43:18 GMT

The app is down currently and I'm abroad, is there.any way of doing this other than through the app? Calling from abroad and waiting in the big queue t9 get through to someone is far from ideal

Re: Data Gifting not working in the New App

Christopher_G — Fri, 14 Jul 2023 13:08:09 GMT

Have you tried through the My EE desktop site, @Marksamandluke?

Chris