topic Re: Can't select a free boost on the web or app in EE app and website

Can't select a free boost on the web or app

RandomPerson — Wed, 21 Sep 2022 09:23:49 GMT

I'm due to select a free boost but when I try it won't select any of the options.

So my free boost is sitting unclaimed

Re: Can't select a free boost on the web or app

XRaySpeX — Wed, 21 Sep 2022 09:34:36 GMT

Boost for what?

Re: Can't select a free boost on the web or app

354- — Wed, 21 Sep 2022 20:54:56 GMT

@RandomPerson - Try via SMS.

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/ee-free-boosts

BOOST DATA, BOOST MINS or BOOST TEXTS to 150 free from your EE phone

I noticed something similar recently. There was a radio check box with the description, but it didn't seem to let me select the boost item that was desired. After using the SMS way to trigger the boost, the information graphic on the My EE web for the free boosts section updated. (I don't have a screenshot of radio check box, maybe next time)

Re: Can't select a free boost on the web or app

RandomPerson — Fri, 23 Sep 2022 05:41:17 GMT

Thanks, that sorted it