topic Re: Changing user names on family sim in EE app and website

Changing user names on family sim

ciaskin — Fri, 10 Jun 2022 08:41:54 GMT

I've got a family sim package - one for me (Dad) and 3 extra sims on my account for family members. Let's call them, Tom, **bleep** & Harry. On my invoice, all four sims show the user as me 'Dad' which makes it difficult to manage but if I go into the website profile settings for each sim and change the user name say, for Tom's number to 'Tom', it then changes all 4 users to Tom!! How do I change individual user names so that each is correctly associated with the correct number?

Re: Changing user names on family sim

Chris_B — Fri, 10 Jun 2022 08:55:02 GMT

@ciaskin You need to allow the my EE app the have access to your contacts on your device.

Re: Changing user names on family sim

Profile closed — Wed, 21 Sep 2022 08:26:04 GMT

It would be good if the app worked, it doesn't. Can it be changed on the myee website?

Re: Changing user names on family sim

James_B — Wed, 21 Sep 2022 09:17:43 GMT

Hi @Profile closed,

Welcome to the EE Community. 🙂

Sorry, it isn't possible to add your contacts information via My EE online.

What issues are you seeing with the app?

James

Re: Changing user names on family sim

Profile closed — Wed, 21 Sep 2022 14:06:54 GMT

I have a Xiaomi mi 11 and after installation i try to open it but it immediately crashes. I understand other people have the same issue. I tried installing an earlier version but when i try opening that it tells me to update.

Thanks
Gareth

Re: Changing user names on family sim

James_B — Wed, 21 Sep 2022 11:54:03 GMT

Hi @Profile closed,

I'm sorry to hear you're unable to use the My EE app with your Xiaomi phone. We only support the My EE App on handsets that are available direct from EE.

There have been compatibility issues caused by MIUI updates in the past. Please see There seems to be a problem... error when using My EE app on Xiaomi phones - The EE Community for more details.

James

Re: Changing user names on family sim

Cinchy80 — Wed, 21 Sep 2022 16:32:18 GMT

Why is the app not working. The account is my husbands but i am the using the sim, and since august i cant seem to log in anymore why is that?

Re: Changing user names on family sim

Christopher_G — Wed, 21 Sep 2022 17:12:01 GMT

Which phone are you using, @Cinchy80?

Chris

Re: Changing user names on family sim

Profile closed — Wed, 21 Sep 2022 17:40:09 GMT

Xiaomi 11T, with current MIUI and Android.

Re: Changing user names on family sim

Christopher_G — Wed, 21 Sep 2022 17:42:32 GMT

Sorry, @Profile closed, I was asking @Cinchy80 to see if they were using a similar phone.

Chris

Re: Changing user names on family sim

Profile closed — Fri, 23 Sep 2022 09:36:12 GMT

App has just started working, hopefully the same for everyone.

Re: Changing user names on family sim

Christopher_G — Fri, 23 Sep 2022 08:13:02 GMT

Thanks for confirming, @Profile closed

Chris