topic Re: Unable to update home address in EE app and website

Unable to update home address

MarkasRetired — Tue, 20 Sep 2022 13:07:42 GMT

It seems that EE are having problems allowing users to update their personal details on their website leading to important personal data being incorrectly shared with unauthorised members of the public. Awkward it maybe for EE..a serious failure for customers

Re: Unable to update home address

chistery — Tue, 20 Sep 2022 13:28:57 GMT

Can you not call EE instead? Not sure I see where the serious failure is?

Re: Unable to update home address

Christopher_G — Tue, 20 Sep 2022 14:38:21 GMT

Hi @MarkasRetired

Welcome to the community.

Could you explain a bit more about how you are seeing unauthorised personal data? We'll look into this.

Chris

Re: Unable to update home address

Vamshikrishna2 — Fri, 11 Nov 2022 00:15:40 GMT

I want change the home address

Re: Unable to update home address

grsdev — Fri, 11 Nov 2022 06:49:04 GMT

How does not being able to update your personal details equate to "important personal data being incorrectly shared with unauthorised members of the public"?

In any event, nobody here has access to your account as this is a user forum. Perhaps give customer services a call on 150?

Re: Unable to update home address

Christopher_G — Fri, 11 Nov 2022 08:09:40 GMT

Hi @Vamshikrishna2

Welcome to the community.

You can update your address details in your My EE account. You may need to make sure you're set up as the Bill Payer in the Manage Numbers section first though.
Chris