topic Re: Data gifting not working in EE app and website

Data gifting not working

wosoman — Sat, 17 Sep 2022 08:20:06 GMT

Very frustrated as data gifting consistently not working. I have sent hours waiting for help on the phone and on the chat line but still no solution. I go Ave also made a complaint but got not reply. Can someone please assist? Thanks.

Re: Data gifting not working

Jon_K — Sat, 17 Sep 2022 10:36:59 GMT

Hi @wosoman.

Have you tried both the app and online?

What happens when you try to gift data?

Jon

Re: Data gifting not working

MariyaPh — Sat, 17 Sep 2022 20:51:31 GMT

I also have trouble to gift data to my son. I was trying for 2 days now on the app and on the site but not let me. Please can you help us. Thank you in advance

Re: Data gifting not working

Jon_K — Sun, 18 Sep 2022 08:07:42 GMT

Hi @MariyaPh.

Have you been able yo gift data to your son previously?

Can you try online too?

Jon

Re: Data gifting not working

MariyaPh — Sun, 18 Sep 2022 20:09:35 GMT

No, he just have his phone and card. I buy for him sim only and we are me, my husband and him in one account. I can give to my husband, and my husband can give to me but non of us can give to my son number. Thank you in advance for your help

Re: Data gifting not working

James_B — Tue, 20 Sep 2022 07:42:10 GMT

Hi @MariyaPh,

Are you able to gift data to your son via My EE online?

James

Re: Data gifting not working

Rooblack — Tue, 20 Sep 2022 09:24:00 GMT

I am having a problem gifting both on the app and online at the moment regardless of which number I try it says "we'll have it fixed soon". It's been like this for hours.

Re: Data gifting not working

James_B — Tue, 20 Sep 2022 09:44:35 GMT

Hi @Rooblack,

If you're seeing this issue in both the app and My EE online, please get in touch with Customer Care so our Technical Support Team can help.

Thanks

James