topic Latest mobile app update not opening in EE app and website

Latest mobile app update not opening

Manymummy — Tue, 20 Sep 2022 08:45:07 GMT

I have a Haewii phone, I have had no problems with the app until I was asked to update it last week, since then it hasn't worked at all, when I press the icon it just takes me back to my phone home page.

I have uninstalled the app, restarted my phone, cleared the cache, reinstalled the app - no luck.

Is anyone else having the same problem?

Re: Latest mobile app update not opening

Christopher_G — Tue, 20 Sep 2022 10:58:54 GMT

Hi @Manymummy

Welcome to the community. 🙂

Does this happen regardless of whether you're connected to mobile data or WiFi?

Chris

Re: Latest mobile app update not opening

Manymummy — Tue, 20 Sep 2022 11:15:38 GMT

Hi, yes, I've tried it on both.

I can still access my account via the website but the app was handy!

Re: Latest mobile app update not opening

Christopher_G — Tue, 20 Sep 2022 14:54:58 GMT

That's good that you're able to access through the desktop site in the mean time, @Manymummy.

It may be worth speaking to our technical support team about the app.

Chris

Re: Latest mobile app update not opening

IDS2000 — Fri, 11 Nov 2022 08:37:53 GMT

exactly the same has happened to me. I've just got round to doing something about it. How did you resolve it?

Re: Latest mobile app update not opening

Leanne_T — Fri, 11 Nov 2022 09:40:47 GMT

Hi @IDS2000

What device are you using?

Have you deleted the app and reinstalled this?

Leanne.