topic EE app not working in EE app and website

EE app not working

wolgizee — Sun, 18 Sep 2022 20:59:24 GMT

My EE app won't open. Doesn't even start up. After pressing the app icon a few times it throws up a message saying 'My EE failed to start several times. Restore it by clearing it's history?'. Clearing cache doesn't help. Uninstalling and reinstalling doesn't help. I now have 3 members of my household pulling their hair out because I can't top up their data. Please help!

Re: EE app not working

Northerner — Sun, 18 Sep 2022 21:04:05 GMT

Hi @wolgizee

What device do you have as it works fine on my Samsung.

Thanks

Re: EE app not working

wolgizee — Sun, 18 Sep 2022 21:19:22 GMT

Oppo find x2 pro. Can't find any other Oppo users with the same issue. I'm stumped!

Re: EE app not working

Northerner — Sun, 18 Sep 2022 21:24:12 GMT

Hi @wolgizee

Close the app down and restart your device. Then go into settings - apps/applications and clear the cache/data for your EE app.

See if that works.

Thanks

Re: EE app not working

wolgizee — Sun, 18 Sep 2022 21:46:53 GMT

Thank you so much for the swift response and apologies if my OP didn't explain but I have already tried to no avail.

Re: EE app not working

James_B — Tue, 20 Sep 2022 10:13:43 GMT

Hi @wolgizee,

Are you able to access your account via My EE online?

James

Re: EE app not working

wolgizee — Tue, 20 Sep 2022 16:48:55 GMT

Yep no problem at all. I've also realised I can gift data from there so that's a relief!

Re: EE app not working

markgcannon — Fri, 02 Jun 2023 16:59:19 GMT

I have oppo A53 and the app wil not work for my user. Works for the first account. Never works with mine. Others have iPhones.

Re: EE app not working

Katie_B — Sat, 03 Jun 2023 05:47:30 GMT

Hello @markgcannon.

Do you have the latest version of the app?

Katie