topic Re: I can’t see any text or call usage in EE app and website

I can’t see any text or call usage

OzzySimpson7 — Fri, 19 Aug 2022 23:01:34 GMT

When I log into my account, I can’t see any of my usage. Up to a few days ago I could see recent texts and calls made, is anyone else experienced this?

Re: I can’t see any text or call usage

Jon_K — Sat, 20 Aug 2022 09:27:25 GMT

Hi @OzzySimpson7.

Welcome to the community.

What happens when you try to view your usage?

Do you get an error message?

Jon

Re: I can’t see any text or call usage

SComfort99 — Wed, 24 Aug 2022 20:26:23 GMT

Since the update I’m having the same issue.
I can’t see how much talk time I have left.

Re: I can’t see any text or call usage

James_B — Thu, 25 Aug 2022 07:37:21 GMT

Hi @SComfort99,

Welcome to the EE Community. 🙂

Do you see an error message when trying to view your full usage?

James

Re: I can’t see any text or call usage

imi2518 — Sat, 10 Sep 2022 17:05:25 GMT

Yes same problem

Re: I can’t see any text or call usage

Leanne_T — Sun, 11 Sep 2022 06:35:43 GMT

Hi @imi2518

If you log into your My EE app and select Mobile Plan, View your allowances then Extra Charges, does this show for you?

Leanne.

Re: I can’t see any text or call usage

Ha43 — Sat, 17 Sep 2022 13:15:23 GMT

Yes since the recent update this can’t be seen anymore

when will this be fixed ?

Re: I can’t see any text or call usage

Jon_K — Sun, 18 Sep 2022 07:18:09 GMT

Hi @Ha43.

Does this happen on the app and online?

Jon

Re: I can’t see any text or call usage

imi2518 — Sun, 18 Sep 2022 20:15:49 GMT

Yes I get to that stage but no further, please see attachment

Re: I can’t see any text or call usage

imi2518 — Mon, 19 Sep 2022 12:28:49 GMT

Just on the app

Re: I can’t see any text or call usage

James_B — Tue, 20 Sep 2022 07:47:59 GMT

Thanks for your feedback @imi2518

I'll pass this over to the My EE team.

James

Re: I can’t see any text or call usage

imi2518 — Tue, 20 Sep 2022 07:54:49 GMT

Thank you

Re: I can’t see any text or call usage

Ha43 — Sat, 24 Sep 2022 09:49:33 GMT

Still having the same problem

will this be sorted out on the next app update ????