https://community.ee.co.uk/t5/EE-app-and-website/Can-t-upgrade/m-p/1173770#M35889 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1574581">@tracy97</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear this is happening.</P> <P>&nbsp;</P> <P>I'd recommend getting in touch with our Customer Care team so they can check your account and see what you're eligible for.</P> <P>&nbsp;</P> <P>Jon</P> Sat, 17 Sep 2022 08:51:35 GMT Jon_K 2022-09-17T08:51:35Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-upgrade/m-p/1173588#M35885 <P>I can upgrade but when I select a phone and plan I get the following . I'm very tried numerous different phones and plans&nbsp;</P><P><SPAN>Sorry TRACY, it looks like there are no suitable plans available for this device right now.</SPAN></P><P><SPAN>Does anyone know why?&nbsp;</SPAN></P> Fri, 16 Sep 2022 17:42:28 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-upgrade/m-p/1173588#M35885 tracy97 2022-09-16T17:42:28Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-upgrade/m-p/1173770#M35889 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1574581">@tracy97</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear this is happening.</P> <P>&nbsp;</P> <P>I'd recommend getting in touch with our Customer Care team so they can check your account and see what you're eligible for.</P> <P>&nbsp;</P> <P>Jon</P> Sat, 17 Sep 2022 08:51:35 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-upgrade/m-p/1173770#M35889 Jon_K 2022-09-17T08:51:35Z