topic Re: Cannot log in to MYEE on my laptop in EE app and website

Cannot log in to MYEE on my laptop

Bolitho — Fri, 16 Sep 2022 05:04:58 GMT

MY EE works fine on my phone but whenever I try to log in on my laptop it tells me that I have successfully logged out.

If I click the green log in button it takes me straight back to the green log in button and tells me I have successfully logged out.

If I click the yellow log in button at the top it changes to the Overview page with my profile on the left hand side.

If I then click Manage on either My Mobile or Broadband buttons it successfully logs me out again and I am back to square one.

Failed twice with customer services due to 'technical' reasons.

Christopher_G — Fri, 16 Sep 2022 08:16:22 GMT

Welcome to the community, @Bolitho

Does this happen on one specific browser? Have you tried a couple of different ones, just to see if the issue follows?

Chris

Bolitho — Fri, 16 Sep 2022 08:44:27 GMT

Thanks Christopher.

I have been using Edge for a while now with no problems. Just downloaded Chrome and it worked fine.

It also stopped working on Edge when I was using my phone as a mobile hotspot.

Quite often I can't get on line if my phone picks up a French service, even if it says EE.

Christopher_G — Fri, 16 Sep 2022 09:40:00 GMT

Thanks, @Bolitho.

I'm not sure what you mean. If you picked up a French network, it should show their network name instead of EE.

Chris

Bolitho — Fri, 16 Sep 2022 10:40:09 GMT

Sometimes it shows as Orange/EE or if it is Guernsey then Sure/EE but ignore all that, what about the browser choice?

Christopher_G — Fri, 16 Sep 2022 10:50:32 GMT

OK, thanks @Bolitho.

I'd recommend using whichever browser works the best for you for now.

If you need to use the hotspot and it isn't working, have a chat with our Mobile Care team who will run through some diagnostics tests.

Chris

Bolitho — Fri, 16 Sep 2022 11:39:26 GMT

The mobile hotspot works but I have to manually select a network provider to get full use.

Any idea why Edge has suddenly stopped playing ball?

Christopher_G — Fri, 16 Sep 2022 11:54:20 GMT

I'm not sure, @Bolitho. I'm using Edge and it seems OK at the moment for me.

Could you try clearing your cache & cookies?

Chris

Bolitho — Fri, 16 Sep 2022 12:27:14 GMT

Ok, I'll give it a go later.

Bolitho — Fri, 16 Sep 2022 14:16:29 GMT

That worked, great, so thanks for that.

Off to France shortly so I'll see if my phone works this time.