topic Re: My ee app in EE app and website

My ee app

Iwali — Tue, 13 Sep 2022 13:11:41 GMT

I have tried to log into My EE app and there is no response from the app what's so ever. I have deleted the app and installed the app several times no luck so far.

Re: My ee app

Leanne_T — Tue, 13 Sep 2022 14:29:03 GMT

Hi @Iwali

Do you get the option to log in when you load the app?

Can you access your My EE account online?

Leanne.

Re: My ee app

Iwali — Thu, 15 Sep 2022 22:05:44 GMT

I can log into My ee online but since the update the app is non responsive. I click the app and it closes without giving me any opportunity to do anything. I have downloaded the katezt version. I have deleted and re loaded the app several times. With no luck.

Re: My ee app

Christopher_G — Fri, 16 Sep 2022 07:37:35 GMT

What kind of phone are you using, @Iwali?

Chris

Re: My ee app

Iwali — Fri, 16 Sep 2022 08:47:49 GMT

Samsung s21 ultra 5g.

Re: My ee app

Christopher_G — Fri, 16 Sep 2022 09:36:44 GMT

It's good that you're able to log in using the browser, @Iwali.

We're still making changes and bringing out updates for the app regularly. I would recommend keep deleting and re-downloading every few days and hopefully it starts working soon for you.

Chris

Re: My ee app

cluthab — Thu, 06 Oct 2022 08:04:51 GMT

I’m having the same problem, icon has red dot with a 3 in it, I presume indicating I have 3 messages.

I can open the app & that’s it, nothing happens. This has not been ‘Road tested’ imho.

My broadband agreement ended a few weeks ago and I renewed. I was sent a new BT router and told the tie up between ee & BT was changing, this gave me the shudders, I left BT because of diabolical service.

Re: My ee app

cluthab — Thu, 06 Oct 2022 08:05:57 GMT

I will be deleting the app and only using EE web site for the foreseeable future.

Re: My ee app

Iwali — Thu, 06 Oct 2022 08:08:24 GMT

Hi . I kept deleting and I have finally loaded the app few days ago and its working.

Re: My ee app

James_B — Thu, 06 Oct 2022 08:25:21 GMT

Hi @cluthab,

A small number of customers are seeing a notification on their device after updating their My EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

James