topic Re: Gifting data in EE app and website

Gifting data

Shaunhowe21 — Fri, 16 Sep 2022 05:19:03 GMT

I have 3 phone on one account

my phone which is unlimited and my 2 children phones which has 2 gig

I contacted ee as the app does not let me gift data . They said they were experiencing technical problems with the app and it would be back up and running on Monday 12th sep

It is now Friday the 16th and still not up and running

Still can’t gift data to my children can anyone from ee tell me what is happening please

Re: Gifting data

ianmccurdy — Fri, 16 Sep 2022 05:30:03 GMT

I have the same problem, I have 4 contracts but only one of them appears in the app (my daughters). I can't add the others and can't do data gifting. Have tried reinstalling the app and re-registering but nothing works.

Re: Gifting data

Christopher_G — Fri, 16 Sep 2022 08:22:31 GMT

Hi @Shaunhowe21 and @ianmccurdy

Could you try on the My EE desktop site please?

Chris

Re: Gifting data

ianmccurdy — Sat, 17 Sep 2022 06:36:49 GMT

Hi, yes I tried the desktop app but it didn't work on their either. I still
only see my daughters account and not the other 3 and still no data gifting.

Re: Gifting data

Jon_K — Sat, 17 Sep 2022 10:29:37 GMT

Thanks @ianmccurdy.

I'd recommend getting in touch with our Customer Care team so they can check the setup of your account.

Jon