topic Re: Is it just me, or is the entire My EE site broken and bordering on useless? in EE app and website

Is it just me, or is the entire My EE site broken and bordering on useless?

Markcal1 — Wed, 14 Sep 2022 19:30:49 GMT

I get an "Oops something went wrong" error on the following features:

1. Attempting to view itemised bill

2. Attempting to change account permissions

3. Any kind of upgrade

It is just me? Or is this a known issue?

Re: Is it just me, or is the entire My EE site broken and bordering on useless?

Gareth43 — Wed, 14 Sep 2022 19:59:05 GMT

No mate it’s not just you there is quite a few issues with regards to the website and app.

Re: Is it just me, or is the entire My EE site broken and bordering on useless?

Christopher_G — Thu, 15 Sep 2022 06:52:48 GMT

Hi @Markcal1

Welcome to the community.

Could you try using a different device or browser please? I've tested mine this morning and can access all of these features.

Chris

Re: Is it just me, or is the entire My EE site broken and bordering on useless?

Markcal1 — Thu, 15 Sep 2022 10:07:11 GMT

Hi Chris,

It appears to be specific to the second line on my account. I can upgrade my phone, but the second phone, for which I am the bill payer, but not the user, gives an "Oops" error whenever I try to either upgrade or add an additional user to the account so they can manage it themselves.

Re: Is it just me, or is the entire My EE site broken and bordering on useless?

Christopher_G — Thu, 15 Sep 2022 10:18:25 GMT

Ah, OK thanks @Markcal1.

I would suggest speaking to our Mobile Care team to see if they can help with that.

Chris