topic Re: Change address in EE app and website

Change address

Courtstaps — Sat, 03 Sep 2022 23:44:06 GMT

I am trying to change my address on the website and it keeps saying something went wrong and bouncing me back.

Re: Change address

Christopher_G — Sun, 04 Sep 2022 08:09:39 GMT

Hi @Courtstaps

Welcome to the community.

Are all of the required fields filled in? Are you able to try this on a different device?

Chris

Re: Change address

Bigdogjnr — Wed, 14 Sep 2022 07:55:13 GMT

Same thing happening to me.

Re: Change address

Leanne_T — Wed, 14 Sep 2022 08:31:59 GMT

Hi @Bigdogjnr

Can you try a different browser?

Leanne.

Re: Change address

chrism172001 — Sat, 17 Sep 2022 13:33:36 GMT

same with me. It has my correct street but no house number. Try to amend it via the link but just bounces straight back to page. Very frustrating!

Re: Change address

chrism172001 — Sat, 17 Sep 2022 13:40:13 GMT

Update - just logged on to my account on my iPad and was able to update my address fine from there. Just didn’t like doing it via my phone, for some reason?