topic Re: My ee app in EE app and website

My ee app

RubyD96 — Tue, 13 Sep 2022 14:05:32 GMT

Is the ee app down because every time I log into it it tell’s me there are having problems with the app and to try again later, I’ve deleted it and reinstalled it and it’s still coming with the same problem.

Re: My ee app

James_B — Tue, 13 Sep 2022 16:00:41 GMT

Hi @RubyD96,

Welcome to the EE Community.

Do you see the same issue when trying to login to My EE online?

James

Re: My ee app

RubyD96 — Tue, 13 Sep 2022 16:30:21 GMT

No I have no problem signing into my EE online it the app am having a problem with I’ve deleted the app multiple times and reinstalled it, I’ve updated it and I when I log in I just get we are having problems please close the app and come back later.

Re: My ee app

James_B — Tue, 13 Sep 2022 16:53:43 GMT

Hi @RubyD96,

Please get in touch with Technical Support so a member of the team can look into this issue for you.

They'll be happy to help.

Thanks

James

Re: My ee app

RubyD96 — Tue, 13 Sep 2022 18:07:45 GMT

Okay but how do I go about doing that ?

Re: My ee app

Leanne_T — Wed, 14 Sep 2022 07:03:45 GMT

Hi @RubyD96

You can call us on 150 or 0800 079 8586 and the team will be get this looked into for you.

Leanne.