https://community.ee.co.uk/t5/EE-app-and-website/Upgrade/m-p/1171366#M35783 <P><SPAN>&nbsp;I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. When I click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).</SPAN></P><P><SPAN>I try to start a conversation however the option doesnt appear...</SPAN></P> Tue, 13 Sep 2022 20:49:31 GMT _Hollyd2 2022-09-13T20:49:31Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrade/m-p/1171366#M35783 <P><SPAN>&nbsp;I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. When I click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).</SPAN></P><P><SPAN>I try to start a conversation however the option doesnt appear...</SPAN></P> Tue, 13 Sep 2022 20:49:31 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrade/m-p/1171366#M35783 _Hollyd2 2022-09-13T20:49:31Z https://community.ee.co.uk/t5/EE-app-and-website/Upgrade/m-p/1171432#M35791 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2957822">@_Hollyd2</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>What happens if you try to select the upgrade option from that list of options?</P> <P>&nbsp;</P> <P>Jon</P> Wed, 14 Sep 2022 07:45:04 GMT https://community.ee.co.uk/t5/EE-app-and-website/Upgrade/m-p/1171432#M35791 Jon_K 2022-09-14T07:45:04Z