topic Re: Cannot Upgrade Through Website Or App in EE app and website

Cannot Upgrade Through Website Or App

Daulby90 — Tue, 13 Sep 2022 09:43:42 GMT

I am eligible for an upgrade and have been for some time now but I cannot use the upgrade function through the EE website. I cannot even click the Upgrade box when it gives me the 3 options (Shop, Upgrade, Manage Account).

I have tried various browsers and devices, I've cleared my cookies & cache but still nothing.

Why is something that should be so simple so complicated?

Re: Cannot Upgrade Through Website Or App

Christopher_G — Tue, 13 Sep 2022 13:26:01 GMT

Hi @Daulby90

Are you on a SIM only plan at the moment?

Chris

Re: Cannot Upgrade Through Website Or App

Daulby90 — Tue, 13 Sep 2022 14:52:26 GMT

Hi @Christopher_G

Yes I am currently on a Sim Only.

Now for some reason I cannot even view phones to add as another line.

Re: Cannot Upgrade Through Website Or App

Vicky35 — Tue, 13 Sep 2022 15:11:45 GMT

I'm having the exact same problem!

Been trying to upgrade for ages and I'm sim only. Can't connect to anyone on live chat either

Re: Cannot Upgrade Through Website Or App

James_B — Tue, 13 Sep 2022 17:02:00 GMT

Hi @Daulby90,

Please get in touch with Customer Care so a member of the team can check your eligibility for upgrading to a phone plan and taking an additional contract.

They'll be happy to help.

James

Re: Cannot Upgrade Through Website Or App

James_B — Tue, 13 Sep 2022 17:06:12 GMT

Hi @Vicky35,

Please get in touch with Customer Care so a member of our Customer Care Team can check your eligibility to upgrade to a phone plan.

They'll be happy to help.

James