topic Unable to transfer data in EE app and website

Unable to transfer data

Lmc289 — Sun, 11 Sep 2022 12:32:45 GMT

Every time I click on the data use section of my account to transfer data over to another number on the account, the screen just goes blank. I’ve been trying for 3 days and the same thing happens every single time.
is there a problem with the website?

Re: Unable to transfer data

Leanne_T — Sun, 11 Sep 2022 13:24:18 GMT

Hi @Lmc289

Are you using the My EE app or My EE account online?

Have you tried using another device and browser?

Leanne.

Re: Unable to transfer data

hmart8 — Tue, 13 Sep 2022 09:35:18 GMT

Same thing happening for me on my phone- screen just blank and on the move so can’t access another device.

Re: Unable to transfer data

Leanne_T — Tue, 13 Sep 2022 09:48:07 GMT

Hi @hmart8

Are you using the My EE app or your My EE account online?

Leanne.