topic My EE app not working. iPhone 12 pro in EE app and website

My EE app not working. iPhone 12 pro

Wildcat74 — Mon, 12 Sep 2022 12:30:23 GMT

Re: My EE app not working. iPhone 12 pro

Wildcat74 — Mon, 12 Sep 2022 12:32:27 GMT

Have uninstalled and re installed the app. Can log into the desktop account no problem. Keeps saying sorry we have encountered a problem. Please try later.

not a good start to my time with EE. The whole online experience is clunky and not easy to navigate.

Re: My EE app not working. iPhone 12 pro

Chris_B — Mon, 12 Sep 2022 12:34:13 GMT

@Wildcat74 When you uninstall the app restart the device.

Re: My EE app not working. iPhone 12 pro

Wildcat74 — Mon, 12 Sep 2022 12:42:29 GMT

No that hasn’t worked.

Re: My EE app not working. iPhone 12 pro

Christopher_G — Mon, 12 Sep 2022 14:45:53 GMT

Hi @Wildcat74

Is this both on mobile data and WiFi?

Chris

Re: My EE app not working. iPhone 12 pro

Phil246 — Sat, 01 Apr 2023 12:35:19 GMT

Same here

Been this way for a couple of days now and is really irritating

About time EE sorted this out…. I just updated the app hoping that would sort it out but just had same

Re: My EE app not working. iPhone 12 pro

Chris_B — Sat, 01 Apr 2023 14:24:14 GMT

@Phil246 This thread is from 2022 so not relevant to your issue. But open the App Store and update the app as a new update has been pushed out. Your made this comment when the update was already out