topic Re: Re: EE app stop working and cannot be deleted or updated in EE app and website

Re: EE app stop working and cannot be deleted or updated

Polli3 — Sun, 11 Sep 2022 05:51:30 GMT

Yes, I struggling too. My daughter needs data & she’s in Spain 🥺

Re: Re: EE app stop working and cannot be deleted or updated

Leanne_T — Sun, 11 Sep 2022 07:17:00 GMT

Hi @Polli3

What happens when you try and gift data?

Can you gift data if you log into your My EE account online?

Leanne.

Re: Re: EE app stop working and cannot be deleted or updated

GingerprinceWB — Sun, 11 Sep 2022 08:03:36 GMT

Hi, I updated the app yesterday and have been unable to use it at all. As soon as I click on the app it flashes on then closes immediately and a message states the app has a bug. I've uninstall it, reinstalled it, rebooted my handset - nothing works. The app is broken at the moment. Had to log on via the website to access data gifting for my son.

Re: Re: EE app stop working and cannot be deleted or updated

Leanne_T — Sun, 11 Sep 2022 08:19:30 GMT

Hi @GingerprinceWB

Which device are you using?

Have you tried restarting the device and downloading again?

Are you connected to WiFi?

Leanne.

Re: Re: EE app stop working and cannot be deleted or updated

GingerprinceWB — Sun, 11 Sep 2022 08:55:12 GMT

Yup. Tried it on WiFi, tried it over 4G, restarted phone (Samsung S20).Nothing works.

Re: Re: EE app stop working and cannot be deleted or updated

Leanne_T — Sun, 11 Sep 2022 10:51:06 GMT

Hi @GingerprinceWB

In this case, please call us on 150 and the team will get this looked into and raise a support ticket for this issue.

Leanne.