topic Re: EE App in EE app and website

EE App

WR32 — Sat, 10 Sep 2022 09:28:56 GMT

I have just updated the app on my Huawei Y6 and now i can't log in. I have tried deleting both the cache and the data and have also performed a full uninstall and then install. Every time i put in my password the app restarts and asks me for my email address again. What a load of rubbish!!!!!!

Re: EE App

Leanne_T — Sat, 10 Sep 2022 10:08:15 GMT

Hi @WR32

Can you log into your My EE account online?

Aare you connected to WiFi?

Leanne.

Re: EE App

WR32 — Sat, 10 Sep 2022 11:48:12 GMT

Yes, i can log on to my account online.

Yes, i am connected to wifi.

Re: EE App

Leanne_T — Sat, 10 Sep 2022 11:54:10 GMT

Can you try without connecting to WiFi @WR32?

Leanne.

Re: EE App

WR32 — Sat, 10 Sep 2022 13:43:03 GMT

Just tried with wifi off and just mobile data on. Still will not get past the login.

Re: EE App

Leanne_T — Sat, 10 Sep 2022 14:24:06 GMT

Thanks @WR32

In this case, please call us on 150 and the team will get this looked into further for you.

Leanne.