topic Re: Unable to claim a free boost in EE app and website

Unable to claim a free boost

Gutley — Tue, 21 Jun 2022 12:20:30 GMT

When I try to claim my latest free boost, I get the two boxes with 50 minutes or 500MB but am unable to click either of them. Never had trouble in the past.

Re: Unable to claim a free boost

James_B — Tue, 21 Jun 2022 14:24:40 GMT

Hi @Gutley,

Welcome to the EE Community. 🙂

Are you seeing the issue in both the My EE app and My EE online?

James

Re: Unable to claim a free boost

Gutley — Tue, 21 Jun 2022 14:28:40 GMT

Just online (i dont have the app) in Safari on iPhone

Re: Unable to claim a free boost

James_B — Tue, 21 Jun 2022 14:32:54 GMT

Hi @Gutley,

Please can you install the My EE app from the app store and let me know if you see the same issue?

Thanks

James

Re: Unable to claim a free boost

Gutley — Tue, 21 Jun 2022 14:34:49 GMT

It works ok in the app

Re: Unable to claim a free boost

James_B — Tue, 21 Jun 2022 14:38:19 GMT

That's great @Gutley

If you experience the same issue online again, please clear your web browsers cookies and cache and try again.

James

Re: Unable to claim a free boost

JonTT — Sat, 10 Sep 2022 10:54:38 GMT

I can’t activate my free boost from the app.

it won’t allow me to select either option.

the old app worked as was easier.

Re: Unable to claim a free boost

Leanne_T — Sat, 10 Sep 2022 11:04:21 GMT

Hi @JonTT

Can you text BOOST to 150 do you get the option to add the boost?

Or, if you log into your My EE account online, can you add this?

Leanne.

Re: Unable to claim a free boost

JonTT — Sat, 10 Sep 2022 11:15:19 GMT

Hi.

I have txt boost data to 150.

I have a reply message to say it’s done but the app still not showing it .

this new app is useless.

Re: Unable to claim a free boost

Leanne_T — Sat, 10 Sep 2022 11:59:09 GMT

If you text BALANCE to 150, does the boost show as added? @JonTT

Leanne.

Re: Unable to claim a free boost

Ruisousa — Sun, 01 Jan 2023 16:21:53 GMT

I have the same problem

Re: Unable to claim a free boost

Katie_B — Tue, 03 Jan 2023 08:04:09 GMT

Good morning @Ruisousa.

Welcome to the community.

Does this happen in both the My EE app and online?

Katie

Re: Unable to claim a free boost

GrahamH77 — Tue, 03 Jan 2023 09:54:17 GMT

I also can’t claim boots in app or online.

I can’t even try the text option as it’s my fathers phone and his in hospital and his unable to text (due to him being elderly.)

Re: Unable to claim a free boost

Katie_B — Tue, 03 Jan 2023 09:59:53 GMT

Hello @GrahamH77.

Thanks for coming to the EE Community.

What happens when you try to select?

Do you have boosts already active, if yes how many?

Katie

Re: Unable to claim a free boost

GrahamH77 — Tue, 03 Jan 2023 11:25:56 GMT

It’s all grey, and you can’t select at all.

No boosts been used before as it never lets me choose.

Re: Unable to claim a free boost

Katie_B — Tue, 03 Jan 2023 11:41:06 GMT

Thanks for getting back to me @GrahamH77.

Do you have a pack active?

Katie

Re: Unable to claim a free boost

GrahamH77 — Tue, 03 Jan 2023 12:46:23 GMT

I top up on the 21st with £10, but even when it runs out i can’t claim then the boosts go back to 0/3.

Habe 56mins remaining at the moment.

Ive had the phone since march 2020 and lost out on the boosts as i can’t activate them.

Re: Unable to claim a free boost

Katie_B — Tue, 03 Jan 2023 13:47:01 GMT

Hi @GrahamH77.

I would recommend giving us a call so our customer care team can look into this further.

Katie

Re: Unable to claim a free boost

Denise1709 — Fri, 17 Feb 2023 09:54:58 GMT

Can’t claim my boost

Re: Unable to claim a free boost

Leanne_T — Fri, 17 Feb 2023 11:06:24 GMT

Hi @Denise1709

Thanks for coming here.

What happens when you claim the boost?

Leanne.