topic Re: My account won’t let me see anything keeps asking to link account in EE app and website

My account won’t let me see anything keeps asking to link account

Andyv7 — Sat, 10 Sep 2022 09:40:24 GMT

I log in to my account but all I get is add device

I put my mobile number in and says this is not the account manager when I’m the only owner and only have one account ? And this comes up too account holder and main user for this number already exist.

Re: My account won’t let me see anything keeps asking to link account

Leanne_T — Sat, 10 Sep 2022 10:07:04 GMT

Hi @Andyv7

Are logging into the app or My EE account online?

Have you been able to log into the account previously?

Leanne.

Re: My account won’t let me see anything keeps asking to link account

Andyv7 — Sat, 10 Sep 2022 10:32:47 GMT

I have been using the app

but now I log in to app I get to the link page

Re: My account won’t let me see anything keeps asking to link account

Leanne_T — Sat, 10 Sep 2022 10:35:09 GMT

Can you log in if you go to your My EE account online through a web browser? @Andyv7

Leanne.

Re: My account won’t let me see anything keeps asking to link account

Andyv7 — Sat, 10 Sep 2022 10:40:46 GMT

on safari

I get a register page with

the link is stuck

Re: My account won’t let me see anything keeps asking to link account

Leanne_T — Sat, 10 Sep 2022 10:41:40 GMT

Thanks @Andyv7

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: My account won’t let me see anything keeps asking to link account

Andyv7 — Sat, 10 Sep 2022 10:46:00 GMT

Thank you

Re: My account won’t let me see anything keeps asking to link account

Stevegill68 — Fri, 21 Jun 2024 06:59:17 GMT

I am a new we customer and I have the same issue. Every time I open the app it says link account. When I try to link it says it’s already linked. It then allows me to look at my account. When I close it and try and open again I have got to go through it all again.

Re: My account won’t let me see anything keeps asking to link account

Christopher_G — Fri, 21 Jun 2024 14:35:57 GMT

Hi @Stevegill68

Could you try clearing the cache & cookies, then let us know if the issue still happens please?

Chris