topic Re: Gifting data not working on iPhone app in EE app and website

Gifting data not working on iPhone app

Miwalker — Tue, 30 Aug 2022 22:08:56 GMT

Hi All,

I have mine a my other half’s phone on my account, both pay monthly. Gifting data isn’t working through the app.I can select her number as the number to gift from, but don’t get my number as an option to gift too.

This was working until recently. Possibly app related, but I am just out of contract.

Half also tried online via safari on the iPhone, but clicking the below just takes me to blank page…

I think something is broken…

Thanks.

Re: Gifting data not working on iPhone app

Miwalker — Tue, 30 Aug 2022 22:40:13 GMT

Update: I managed to do it online on my laptop, so something is definitely broken when using an IPhone.

Re: Gifting data not working on iPhone app

XRaySpeX — Tue, 30 Aug 2022 22:44:12 GMT

It's not the iPhone; it's the app. You did it with your online MyEE which you can access from both lappy & phone.

Re: Gifting data not working on iPhone app

heat57 — Sun, 04 Sep 2022 17:06:22 GMT

Similar issue here. Tried to gift data from my number, I manage the account, to my wife’s number, but there is no drop down selection in the ‘gift to’ box. EE seem to have too many issues of late. I’m getting very frustrated.

Re: Gifting data not working on iPhone app

James_B — Mon, 05 Sep 2022 06:58:10 GMT

Hi @heat57,

Are you able to gift data using My EE online?

James

Re: Gifting data not working on iPhone app

heat57 — Mon, 05 Sep 2022 08:56:17 GMT

Yes, but it is less convenient. apparently they will be rolling out an update to the app on the 6th. Let's see.

Re: Gifting data not working on iPhone app

James_B — Mon, 05 Sep 2022 09:15:10 GMT

Thanks @heat57

You should see the ability to gift data via the app restored soon.

James

Re: Gifting data not working on iPhone app

Miwalker — Fri, 09 Sep 2022 15:16:07 GMT

Gifting data now appears to be working again in the latest app update.

Thanks All.

Re: Gifting data not working on iPhone app

Leanne_T — Fri, 09 Sep 2022 15:20:13 GMT

Thanks for the update @Miwalker

Leanne.