topic Re: i can't upgrade in EE app and website

i can't upgrade

braet — Fri, 09 Sep 2022 10:05:46 GMT

Even though i have been told i can have an early upgrade every time i try to do it it automatically takes me to the iphone 14 plus page and i cannot go into samsung phones in the shop pleas help

Re: i can't upgrade

Schockwave — Fri, 09 Sep 2022 11:08:36 GMT

Hello @braet ,

Welcome to the community,

You could always ring customer service and they should be able to sort you out with the Samsung phone and you may even get a better deal by speaking to them, rather than doing it online.

Re: i can't upgrade

PoorOldEE — Fri, 09 Sep 2022 11:14:29 GMT

Even if u can upgrade, no one answers the phone, so u can't upgrade & you can't leave

Re: i can't upgrade

Schockwave — Fri, 09 Sep 2022 11:27:16 GMT

@PoorOldEE , yes they do, it may take a while, as they are helping other customers, if the lines are busy, hang up and try again at another time, probably the best time is early in the morning. I have never had to wait more than 20 minutes.

Have you logged on in your account and tried from there, you may get an answer quicker?

Re: i can't upgrade

braet — Fri, 09 Sep 2022 12:42:06 GMT

Thanks everyone its sorted now.

Re: i can't upgrade

Schockwave — Fri, 09 Sep 2022 13:52:31 GMT

@braet , thank you for letting us know, glad you got it sorted and you are welcome.