topic New my ee app doesnt show days left on data package as old one did in EE app and website

New my ee app doesnt show days left on data package as old one did

Jezza9290 — Fri, 09 Sep 2022 10:32:23 GMT

Re: New my ee app doesnt show days left on data package as old one did

Leanne_T — Fri, 09 Sep 2022 12:13:07 GMT

Thanks for your feedback.

We’ve updated your My EE app onto a new platform so that we can add to the app quickly and get lots of exciting features to you in the future. The design has changed too, and the new welcome experience will help you navigate your way through our brand new look, so that you can find what you need more easily.

Leanne.

Re: New my ee app doesnt show days left on data package as old one did

Jezza9290 — Fri, 09 Sep 2022 15:56:49 GMT

Hi Leanne,

Thank you for your response regarding my message saying that the new app
doesn't show the remaining time period for your package. I've updated the
app on my devices to the latest version and just renewed my package which
is a 90 day one and have studied the new app in detail but cannot find any
reference to time remaining. The old app along with data remaining gave
days remaining which the new one appears not to do.

Regards,

Jezza

Re: New my ee app doesnt show days left on data package as old one did

Leanne_T — Fri, 09 Sep 2022 16:00:58 GMT

Thanks for this feedback @Jezza9290

Can you view the information in your My EE account online?

If you text BALANCE to 150, you will see the information you need.

Leanne.

Re: New my ee app doesnt show days left on data package as old one did

Jezza9290 — Fri, 09 Sep 2022 16:12:49 GMT

Hi Leanne,

The online website doesn't show days left any more either - it always did.
I attach a screen grab just taken. On both the app and online where the
data remaining is shown it used also to say 'you have xxdays remaining' -
ie from the original 90 or whatever package.

Re: New my ee app doesnt show days left on data package as old one did

Leanne_T — Fri, 09 Sep 2022 16:13:47 GMT

I will feed this back to the relevant team @Jezza9290

Leanne.

Re: New my ee app doesnt show days left on data package as old one did

Jezza9290 — Fri, 09 Sep 2022 16:16:49 GMT

Thanks

Re: New my ee app doesnt show days left on data package as old one did

Leanne_T — Fri, 09 Sep 2022 16:18:06 GMT

If you give us a call on 150 @Jezza9290

The team can also get this looked into for you.

Leanne.

Re: New my ee app doesnt show days left on data package as old one did

XRaySpeX — Sat, 10 Sep 2022 12:55:15 GMT

Look at http://add-on.ee.co.uk/status when it's not connected to WiFi to see data & credit status.