topic Re: Data gifting in EE app and website

Data gifting

Soriek10 — Sun, 21 Aug 2022 19:22:13 GMT

I can’t seem to see data gifting on my EE app

Re: Data gifting

Chris_B — Sun, 21 Aug 2022 19:57:39 GMT

@Soriek10 click this

then this

Then this

Re: Data gifting

suffolk99 — Fri, 09 Sep 2022 06:41:06 GMT

I can't find this option in my settings. I have a wifi dongle on monthly account and a mobile phone on the account added 6 weeks ago. My dongle is on a business account,is this why I can't see the setting ?

Re: Data gifting

Leanne_T — Fri, 09 Sep 2022 06:57:43 GMT

Hi @suffolk99

Are they on separate accounts and bills? or both on the business account?

Leanne.

Re: Data gifting

suffolk99 — Fri, 09 Sep 2022 07:20:57 GMT

the wifi dongle is on business account,the mobile is also on my account for my son.

Re: Data gifting

James_B — Fri, 09 Sep 2022 09:26:20 GMT

Hi @suffolk99,

Sorry, data gifting isn't available on business accounts.

James

Re: Data gifting

Gabriel17 — Mon, 19 Sep 2022 14:04:16 GMT

it’s not the same I want to send some data and I can not . Before the update I always send easy . Doesn’t show the same in the app how you posted

Re: Data gifting

James_B — Tue, 20 Sep 2022 07:14:42 GMT

Hi @Gabriel17,

Welcome to the EE Community.

Are you able to gift data via My EE online?

James

Re: Data gifting

Nevebee1 — Fri, 14 Oct 2022 17:19:15 GMT

Hi I have tried this and I still do not have the option for data sharing?

Re: Data gifting

Jon_K — Sat, 15 Oct 2022 07:25:34 GMT

Welcome to the community. @Nevebee1.

Are you able to gift data through your My EE Account online?

Jon

Re: Data gifting

MohanadKhaled — Thu, 01 Dec 2022 19:38:20 GMT

I can’t gift data while abroad, despite the fact that I am trying to gift data from a number that is in the U.K. to another family number in the U.K. !! I called them so many times and they keep on promising to resolve this but they never do!! It costs me so much to try and call them from abroad just to tell them to do the gifting on my behalf!! They need to open the gifting data up regardless of where I am gifting from, especially that the 2 numbers, gifting from and to, are in the U.K.

Re: Data gifting

Faisal121 — Wed, 21 Dec 2022 17:10:01 GMT

i want to gift data but it wont let me on the website can you please tell me it wont let me

Re: Data gifting

Katie_B — Thu, 22 Dec 2022 07:43:58 GMT

Good morning @Faisal121.

What happens when you try to gift data?

Could I confirm the number you wish to gift data to is also on your account?

Katie 🙂

Re: Data gifting

b88ee — Thu, 09 Feb 2023 19:27:05 GMT

Still happening on app after all this time. Please sort it out.

Re: Data gifting

James_B — Fri, 10 Feb 2023 07:46:50 GMT

Hi @b88ee,

Welcome back to the EE Community. 🙂

What issues are you experiencing with data gifting?

James

Re: Data gifting

Graz126 — Tue, 21 Feb 2023 17:51:06 GMT

I have a wifi box with ee and also my phone contract with ee. For months I always have gifted data to the wifi box but this last month I haven't been able to do this. On ee app just says we will have this fixed soon.

Re: Data gifting

Leanne_T — Wed, 22 Feb 2023 07:16:14 GMT

Hi @Graz126

Thanks for coming to the community.

Do you get the same message if you try and gift data in your My EE account online?

Leanne 🙂