topic Re: Trying to buy a SIM as a new customer, but your website won’t let me! in EE app and website

Trying to buy a SIM as a new customer, but your website won’t let me!

JCordingley — Thu, 08 Sep 2022 19:22:00 GMT

Came onto the EE website as a new customer, chose a SIM only package, went to buy it and it said I needed to log in or register. So I registered, and now it says I need to add a device or add an account. I don’t have a device to add that’s with EE, I’m a new customer! Makes no sense at all… can anyone help?

Re: Trying to buy a SIM as a new customer, but your website won’t let me!

XRaySpeX — Thu, 08 Sep 2022 20:37:48 GMT

Don't login to your MyEE before going to the EE Shop. It expects you to already have an EE mobile phone or SIM contract.

Re: Trying to buy a SIM as a new customer, but your website won’t let me!

JCordingley — Thu, 08 Sep 2022 20:48:04 GMT

I didn’t. As I said, I went to buy it as a new customer and it asked me to sign in or register. It’s part of the websites buying process.

Re: Trying to buy a SIM as a new customer, but your website won’t let me!

XRaySpeX — Thu, 08 Sep 2022 20:59:59 GMT

Not for me it isn't. Are you trying to buy from EE Pay Monthly 4G and 5G SIM Only Deals & Contracts ? I can buy from there w/out being logged in or being forced to register.

Re: Trying to buy a SIM as a new customer, but your website won’t let me!

JCordingley — Thu, 08 Sep 2022 21:03:54 GMT

Thank you - it seems Google may have sent me to a page for people who are already a customer.

Those prices are way too high though - my current Three sim is £16pm for unlimited everything, whereas EE’s equivalent is £30pm! Way too expensive for me…

Re: Trying to buy a SIM as a new customer, but your website won’t let me!

XRaySpeX — Thu, 08 Sep 2022 21:08:39 GMT

Ah, Google! Never trust Google when you can get it from the horse's mouth & easy 😉 !