topic Re: Notification after update in EE app and website

Notification after update

Ian1109 — Wed, 17 Aug 2022 01:16:35 GMT

Since updating the iPhone app, it’s showing I have 1 notification and I can’t clear it? I’ve tried looking at all sections of the app to see if there’s something I’ve to action, but it’s still there and I can’t clear it. Anybody else have/had this problem?

Re: Notification after update

Leanne_T — Wed, 17 Aug 2022 07:35:25 GMT

Morning @Ian1109

Thanks for coming here 🙂

Do you get the same notification when you log into your My EE account online?

Could you add a screenshot showing the notification?

Leanne 🙂

Re: Notification after update

Ian1109 — Wed, 17 Aug 2022 09:19:58 GMT

Hi Leanne,

I don’t see any notification when logging in online, again I’ve been through every option. Here’s the screen shot -

Re: Notification after update

Leanne_T — Wed, 17 Aug 2022 09:23:27 GMT

Thanks @Ian1109

Could you try going into your iPhone Settings > My EE > Turn notifications off, does this still show?

Leanne 🙂

Re: Notification after update

Ian1109 — Wed, 17 Aug 2022 09:56:47 GMT

Turning off notifications makes the notification disappear, but turning them back on makes it come back again? However that solution doesn’t really solve what the current notification is or why I can’t find it? It’s obviously a bug with the app, but if I turn off notifications surely I’m going to miss out on stuff relating to my account?

Re: Notification after update

Leanne_T — Wed, 17 Aug 2022 10:13:09 GMT

I just wanted to test if this removed the notification, or if this stayed @Ian1109

Have you removed the app and reinstalled this?

Leanne 🙂

Re: Notification after update

Ian1109 — Wed, 17 Aug 2022 10:18:14 GMT

Yeah tried that, it doesn’t change anything

Re: Notification after update

Username5025 — Wed, 17 Aug 2022 12:02:34 GMT

What device do you have? Try clicking directly on the notification when it pops up. Alternatively look in the app and it’ll usually be highlighted where it is.

Re: Notification after update

Ian1109 — Wed, 17 Aug 2022 12:17:55 GMT

I’ve got a 12 Pro Max and there’s no notification in the drop down of recent notifications. I’ve already tried all options in the app and I can’t find it anywhere. I did mention that initially

Re: Notification after update

Leanne_T — Wed, 17 Aug 2022 12:31:46 GMT

Thanks @Ian1109

I have sent this feedback to the relevant department and will let you know when I hear back.

Leanne.

Re: Notification after update

Bazinga — Wed, 17 Aug 2022 18:49:24 GMT

I would just call 150 and tell them you wish to make a complaint and what the complaints about and that’s the issue that you’re having a bath or you can ask him to raise a support ticket for you are more complaints. They get about this app and website more chance we’ve got of them solving all the problems that we appear to be having.

Re: Notification after update

Leanne_T — Thu, 18 Aug 2022 06:47:07 GMT

Hi @Ian1109

I've sent you a private message on here for some extra details 🙂

Leanne.

Re: Notification after update

HoneyMonster77 — Thu, 18 Aug 2022 15:13:19 GMT

I’m also having the same issue. I followed all steps in provided but still not gone

Re: Notification after update

James_B — Thu, 18 Aug 2022 16:37:56 GMT

Hi @HoneyMonster77,

Welcome back to the EE Community. 🙂

Please get in touch with Customer Care so our technical support team can raise a support ticket for this issue.

They'll be happy to help.

James

Re: Notification after update

tmcclure — Mon, 22 Aug 2022 16:30:43 GMT

Hi. I am having exactly the same issue on my iPhone XR. Tried all the above but nothing seems to clear it! Help please!

Re: Notification after update

Christopher_G — Mon, 22 Aug 2022 17:09:08 GMT

Hi @tmcclure

I would recommend following @James_B's advice and speak to our technical support team. They will be able to raise a ticket for this.

Chris

Re: Notification after update

silversarah — Tue, 30 Aug 2022 21:01:42 GMT

I’m having the exact same issue

Re: Notification after update

Christopher_G — Wed, 31 Aug 2022 07:16:45 GMT

Hi @silversarah

Welcome to the community.

Have you tried deleting and re-downloading the app?

Chris

Re: Notification after update

Milster — Wed, 31 Aug 2022 07:52:16 GMT

I have an iPhone 8 and have the same issue as described above. It must be a bug of some sort.

Re: Notification after update

JackMONeill94 — Wed, 31 Aug 2022 08:41:29 GMT

Hello I am having the same issue can you help me please?

Thanks