topic Re: Mobile app has been down for days and can’t gift data in EE app and website

Mobile app has been down for days and can’t gift data

SharonBennett — Wed, 07 Sep 2022 06:57:38 GMT

Re: Mobile app has been down for days and can’t gift data

James_B — Wed, 07 Sep 2022 08:50:46 GMT

Hi @SharonBennett,

Welcome to the EE Community. 🙂

Are you able to login to My EE this morning?

What happens when you try to gift data?

James

Re: Mobile app has been down for days and can’t gift data

ed18 — Thu, 08 Sep 2022 08:42:08 GMT

There was a 92mb update yesterday for the my EE app. Now it won't open or ask for pin or password. 1 hour on the Indian sub Continent live chat yesterday, uninstall then re install,that didn't work so passed to another member of the same team who asked me to do exactly the same thing! Now have to wait up to week for reports to be submitted and they'll get back to me.

Re: Mobile app has been down for days and can’t gift data

Christopher_G — Thu, 08 Sep 2022 09:04:26 GMT

Hopefully it's working soon for you @ed18.

Are you able to log into the My EE desktop site in the mean time?
Chris

Re: Mobile app has been down for days and can’t gift data

ed18 — Thu, 08 Sep 2022 10:03:16 GMT

Yes no problem online,just the my ee app. Thanks.

Re: Mobile app has been down for days and can’t gift data

Christopher_G — Thu, 08 Sep 2022 10:07:16 GMT

OK thanks, @ed18.

At least you can manage the data that way for now. Are you given any error messages when you try to use the app?

Chris

Re: Mobile app has been down for days and can’t gift data

ed18 — Thu, 08 Sep 2022 10:11:39 GMT

Android says possible bug.App keeps crashing. It's okay it'll be fixed soon hopefully. Thanks again.