topic Re: Sara transfer in EE app and website

Sara transfer

JeremyBaddiel — Tue, 06 Sep 2022 14:58:47 GMT

Why can’t I transfer data from my number to a second number on my account? I was able to do this previously before the app update.

Re: Sara transfer

Christopher_G — Tue, 06 Sep 2022 17:01:08 GMT

Hi @JeremyBaddiel

Welcome to the community.

It should be under Mobile Data on the main app screen. Could you try on the My EE desktop website?

Chris

Re: Sara transfer

JeremyBaddiel — Tue, 06 Sep 2022 18:33:51 GMT

Thanks Chris but the latest edition of the EE app doesn’t have mobile data on the main app screen. I recently did an update to the app which has a new look and layout and since then I can’t locate data transfers

Re: Sara transfer

James_B — Wed, 07 Sep 2022 07:23:42 GMT

Hi @JeremyBaddiel,

Were you able to gift data via My EE online?

An update which resolves the data gifting issue will start rolling out very soon.

James

Re: Sara transfer

JeremyBaddiel — Wed, 07 Sep 2022 07:53:10 GMT

Hi James no I wasn't able to gift data not through the app nor online, which is frustrating.

I couldn’t find the option to do it anywhere.

Re: Sara transfer

James_B — Wed, 07 Sep 2022 08:09:43 GMT

Hi @JeremyBaddiel,

Tap here to gift data via My EE online.

Hope this helps.

James

Re: Sara transfer

JeremyBaddiel — Wed, 07 Sep 2022 08:22:08 GMT

Hi James I did but it takes me through to my account, still can’t see any option for gifting data.

Re: Sara transfer

James_B — Wed, 07 Sep 2022 08:44:07 GMT

Hi @JeremyBaddiel,

From the menu, please select Data and Usage > Data Gifting.

Thanks

James

Re: Sara transfer

JeremyBaddiel — Wed, 07 Sep 2022 09:45:24 GMT

I do and each time it takes me through to a blank page.

When will it be sorted on the app and why is there an issue with it?

Re: Sara transfer

James_B — Wed, 07 Sep 2022 09:52:22 GMT

Hi @JeremyBaddiel,

Could you try a different web browser and let me know if you see the same issue?

A fix for the data gifting issue that if affecting a small number of customers is expected to rollout in an update this week.

James