topic Re: 5.7.1 release in EE app and website

5.7.1 release

Bazinga — Mon, 05 Sep 2022 11:02:06 GMT

Sadly I’ve downloaded the last way. Edison of the app and it solves nothing for me. Unable to toggle buttons blank pages and the app is very laggy.

lee

Re: 5.7.1 release

Schockwave — Mon, 05 Sep 2022 11:19:49 GMT

@Bazinga , not sure why you are having these problems, mine works ok without any problems. Could you try deleting it, reboot your phone and try installing it again? Have you also made sure that your phone is up to date, that is all updates have ben installed?

Re: 5.7.1 release

Bazinga — Tue, 06 Sep 2022 11:45:22 GMT

Thanks for the reply. All the actions you have listed have been carried out to no avail. Ive even install the app on my partners phone and mum's phone. The toggle roaming and calls doesn't work plus access to bill or data just blank white pages.

lee

Re: 5.7.1 release

Christopher_G — Tue, 06 Sep 2022 12:13:57 GMT

Thanks @Bazinga.

Are you able to access these features through the My EE desktop site?
Chris

Re: 5.7.1 release

Bazinga — Tue, 06 Sep 2022 12:44:55 GMT

Hi Chris no blank pages and blocked icons even when using chrome and windows

Lee

Re: 5.7.1 release

Schockwave — Tue, 06 Sep 2022 13:35:23 GMT

@Bazinga , if you want roaming enabled and you cannot do this yourself, you will have to contact customer service to do this and if you are going to abroad, you will also need call abroad and premium calls enabled, the same with buy more data, the only way to get this enabled, would be to ring customer service, if you are not able to do this yourself.